Privacy Policy

1. Zásady používání internetových stránek a ochrana osobních údajů poskytovaných pro používání internetových stránek společnosti EOS KSI Česká republika, s.r.o. („Společnost“)

Níže vás Společnost informuje o způsobu, jakým jsou shromažďovány, používány a chráněny informace, které můžete Společnosti při používání jejích internetových stránek nebo jejich prostřednictvím poskytnout. Před vyplněním jakýchkoli informací v rámci tohoto webu si, prosím, níže uvedené informace pečlivě prostudujte.

Přesnost údajů

Přes veškeré pokusy o zajištění korektnosti, aktuálnosti a přesnosti informací uvedených na internetových stránkách Společnosti nemůže Společnost ani společnosti tvořící s ní koncern zaručit korektnost, přesnost a aktuálnost žádné z informací. Za žádných okolností nebude Společnost nebo její partneři zodpovědní za přímé nebo nepřímé škody nebo následky používání nebo spoléhání se na informace uvedené na internetových stránkách Společnosti.

1. Commissioner for Personal Data Protection

The Privacy Policy applies to data processed by the Company as a controller of personal data. Commissioners of the Society for Personal Data Protection can be contacted by email at ochrana.soukromi@eos-ksi.cz.

2. Scope

This privacy policy applies to the collection of personal data on our website and the subsequent processing of these data by us.

This privacy policy further serves towards provision of information pursuant to Articles 13 and 14 of the GDPR for data processing outside the scope of collection via this website. As such we will provide you with separate privacy policies for specific data processing activities on a case-by-case basis.

3. Privacy policies of the other companies of EOS Group

This privacy policy does not apply to data processed by the other companies of EOS Group. This is also the case if these other companies of EOS Group along with their contacts are named on our website and/or their services are shown on our website.

The other companies of EOS Group will provide you with separate privacy policies for specific data processing activities on a case-by-case basis.

4. Collection and storage of personal data and nature and purpose of their processing

a. When you visit the website

When you retrieve our website eos-globalcollection.com the browser used on your device automatically sends information to our website’s server. This information is temporarily saved in a log file. The following information is collected without your intervention and saved until it is automatically deleted after three (3) days:

• IP address of retrieving computer,
• date and time of access,
• name and URL of retrieved file,
•  website from which access occurred (referrer URL),
• website retrieved from our website,
• your computer’s browser and possibly operating system as well as name of your access provider.

The aforementioned data are processed by us for the following purposes:

• to ensure trouble-free connection establishment to the website,
• to ensure comfortable use of our website,
• to analyse the system security and stability, and
• for other administrative purposes.

The legal basis for processing of the data is Art. 6(1) Sent. 1 (f) of the GDPR. Our legitimate interest follows from the purposes for data collection listed above. Under no circumstances do we use the collected data for the purpose of drawing conclusions about you.
Beyond that we use cookies and analysis services when you visit our website. More detailed information about this can be found in sections 4 and 5 of this privacy policy.

b. When you contact us by email
You can contact us with questions of any kind via the provided email address(es).
If you do so the personal data transmitted via the email are saved. The legal basis for data processing for the purpose of making contact is Art. 6(1)(f) of the GDPR. If contact is made for the purpose of concluding a contract an additional legal basis for processing is Art. (6)(1)(b) of the GDPR.

We delete the personal data collected by us after processing your enquiry provided we are not legally entitled or obligated to process it further.

5. Passing on of data

We only pass your personal data on to other companies of EOS Group or other third parties (recipients) if:

• you have provided your explicit consent for one or more specific purposes pursuant to Art. 6(1) Sent. 1 (a) of the GDPR,
• disclosure pursuant to Art. 6(1) Sent. 1 (f) of the GDPR is necessary for the assertion, exercising or defence of legal claims and there is no reason to assume that you have a primary protection-worthy interest in not having your data disclosed,
• for the case that there is a legal obligation for disclosure pursuant to Art. 6(1) Sent. 1 (c) of the GDPR and
• it is legally permissible and necessary for fulfilment of contractual obligations pursuant to Art. 6(1) Sent. 1 (b) of the GDPR.
• we have the data processed on our behalf in compliance with Art. 28 of the GDPR.

Transmission of your personal data for purposes other than those listed above does not occur.

6. Cookies

Like most websites, we use cookies when you access and browse our website in order to make your visit as comfortable and effective as possible. Cookies are small files that are created by the website and are automatically stored in the browser of your device (laptop, tablet, smartphone, or similar). Cookies do not harm your device and do not contain any viruses, Trojans, or other malicious software. Information yielded in connection with the specific device used is stored in the cookie. However, this does not mean that we directly receive knowledge of your identity through this. 

Use of cookies serves, for one thing, to make use of our offering more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages on our website. These are automatically deleted after you leave our website. Likewise, to optimize the user-friendliness, we also use temporary cookies, which are saved on your device for a specific defined period of time. If you visit our website again to use our services, it will automatically be recognized that you already visited us and the entries and settings you made will automatically be recognized so that you do not have to enter them again.
Cookies are divided up into the four categories of “Necessary,” “Statistics,” “Comfort,” and “Marketing.” 
Necessary cookies are required for the operation and the basic functions of our website. They enable the security-relevant functioning of this website. 

Statistical cookies are used for improving our offering and ensuring a needs-based design and the continuous optimization of our website. For this, we collect anonymized data for statistics and analytics, for example, to determine site traffic, page view statistics, user behavior, and to adapt and improve our content and the website experience. 

Comfort cookies are used for facilitating the use of our website. If you visit this website again to use our service, it will automatically be recognized that you were on our website and the entries and settings you made will automatically be recognized so that you do not have to enter them again. For example, through this, you will not have to reenter your user data every time, but rather you can access the data already entered when you visit the website again.

We use marketing cookies so that we can provide you with relevant and interest-based content when you visit our website.

The data processed through necessary cookies are for the stated purposes for safeguarding our legitimate interests pursuant to Article 6 para. 1 sent. 1 lit. f of the GDPR, such as the proper functioning of the site. 
The data collected and processed through comfort, statistical and marketing cookies is done under your given consent, in accordance with Article 6 para. 1 sent. 1 lit. a of the GDPR for the purposes of  serving personalized content, for statistical purposes that aim to improve the user experience and marketing purposes. For these you can change/withdraw your consent, by clicking on the Change Cookies settings on the bottom of the website.

Cookie Management

Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or a notification message always appears before a new cookie is placed. Each browser differs depending on how it manages cookie settings. This is described in the Help menu of each browser, which explains how to change your cookie settings. Follow the links below depending on the browser you are using:

• Internet Explorer
• Firefox
• Chrome
• Safari
• Opera

Complete deactivation of cookies, however, may lead to you not being able to use all of the features of our website.

We use the following cookies:

7. Analysis tools

Usage Siteimprove Analytics

This website uses Siteimprove Analytics, a web analytics service provided by Siteimprove. Siteimprove Analytics uses „cookies“, which are text files placed on your computer, to help EOS Holding GmbH (EOS) analyze how visitors use the site. The information generated by the cookies about the visitors’ use of the website will be stored and processed by Siteimprove on servers in Denmark.

IP addresses are anonymized irreversibly before data is made available in the Siteimprove Analytics or Intelligence Suite for EOS.

8. Social Media

1. Shariff solution
We use Shariff buttons from social networks Facebook, Twitter, Google+, LinkedIn, Xing on our website. The buttons are simple HTML links. The procedure we use is within the framework of the Shariff solution. With the Shariff solution a script retrieves the number of times, e.g., the share button on a page has been clicked on: for this the script contacts the social network via the programming interfaces and retrieves the numbers. None of your personal data are transmitted in the process. Rather than your IP address, only our server address is transmitted to Facebook, Google and Twitter. You only become directly connected to Facebook, Google or Twitter if you perform an action. Before that the social networks cannot collect any data about you. As long as you do not click on a link to share content, you remain invisible to the networks. If you click on a link, the obligation to provide information about data collection and processing no longer rests with us, but rather with the operator of the social network.

9. Data subject rights

You have the right:

• pursuant to Art. 15 of the GDPR to request information about your personal data processed by us, in particular about the purposes for processing, the personal data category, the categories of the recipients to whom your data have been or will be disclosed, the planned retention duration, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if they were not collected by us and the existence of automated decision-making including profiling and if applicable meaningful information about their details;
• pursuant to Art. 16 of the GDPR to demand the immediate rectification of incorrect or completion of the personal data saved by us about you;
• pursuant to Art. 17 of the GDPR to demand the erasure of the personal data saved by us about you as long as processing is not necessary for exercising of the right to freedom of expression and information, for fulfilment of a legal obligation, for reasons of public interest or for assertion, exercising or defence of legal claims;
• pursuant to Art. 18 of the GDPR to demand the restriction of processing of your personal data as long as the accuracy of the data is questioned by you and processing is unlawful, but you reject their erasure and we no longer need the data, but you require them for assertion, exercising or defence of legal claims or you have filed an objection to the processing in accordance with Art. 21 of the GDPR;
• pursuant to Art. 20 of the GDPR to demand receipt in a structured, standard and machine-readable format of your personal data which you provided to us or transmission to another responsible party;
• pursuant to Art. 7(3) of the GDPR to withdraw the consent you previously granted us at any time. This has the consequence that we may not continue the data processing upon which this consent was based in the future and
• pursuant to Art. 77 of the GDPR to file a complaint with a supervisory authority. Usually you can contact the supervisory authority in your usual place of residence or workplace or our headquarters.

10. Right to object

If your personal data are processed on the basis of legitimate interests in accordance with Art. 6(1) Sent. 1 (f) of the GDPR you have the right pursuant to Art. 21 of the GDPR to object to the processing of your personal data as long as there are reasons arising from your particular situation for this or the objection is directed to direct advertising. In the latter case you have a general objection right which will be implemented by us without statement of any particular situation.
If you would like to make use of your right to withdraw or reject you only need to send an email to ochrana.soukromi@eos-ksi.cz

11. Data security

Within the website visit we use the widespread SSL (secure socket layer) method in conjunction with the highest level of encryption supported by your browser. In general this is 256-bit encryption. If your browser does not support 256-bit encryption, we fall back on 128-bit v3 technology instead. You can recognise that an individual webpage in our internet presence is being transmitted in encrypted form by the closed key or padlock icon in the bottom status bar of your browser.

We also take suitable technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorised access by third parties. Our security measures are being improved continuously according to technological developments.

12. Up-to-dateness and amendment of this privacy policy

This privacy policy is currently valid and was last updated in June 2020.
It may be necessary to change this privacy policy due to improvements in our website and the offerings via our website or due to changed legal or official requirements. The current privacy policy can be retrieved from our website at eos-ksi.cz and printed out at any time.

Personal Data Protection at EOS KSI Czech Republic, s.r.o. (“Company”)

The Company handles personal data in accordance with the applicable legal regulations exclusively. The information below will guide you with the principles governing the Company's personal data protection. 

As the Company primarily provides its customers with debt collection services for their debtors, the Company comes into contact with the personal data of debtors - natural persons ("data subjects") handed over by the customers as the processors of personal data. The principles of processing of personal data are bindingly regulated between each customer and the Company under an agreement on the processing of personal data. During the processing itself, the Company always follows the instructions of individual customers, as personal data managers, in such cases.

In other cases - especially as regards the recovery of claims of the Company, if it is expressly agreed with another administrator or as a result of the circumstances of processing - the Company acts as the controller of the personal data of the data subjects, i.e. in particular decides on the purpose and means of processing the relevant personal data.

Special cases of personal data processing by the Company involving the personal data of job seekers in the Company or about cooperation with the Company, employees of the Company and external associates of the Company are governed by separate principles for processing of personal data. 

These terms and conditions set out the rights and obligations of the Company when it is in the position of a personal data controller in relation to data subjects. If the Company is solely a personal data processor, the processing of personal data is subject to the rights and obligations set out in the privacy policy of the respective customer, creditor and you may contact your creditor directly in such an event. In such a case, the Company acts only as the contact point of the customer - administrator - in connection with the personal data that the customer has handed over to the Company.