Client FAQ

The first step is to check whether the people and companies you do business with are creditworthy. Before dealing with them. That way, you significantly reduce bad debts.

Once you have approved a client, set them a credit limit and make sure they don’t exceed it. Stay on the look-out for potential early warning signs of future payment problems, including:

• change of payment method (e.g. moving from bank transfer to payment by cheque or cash),
• new bank details, which can suggest problems with previous banks,
• frequent changes of address.

We are experts in reducing your risk of non-payment and maximising liquidity: we get your cash fast while keeping your customers on side.

We can help in a way that suits you. 

Handing over receivables management to us lets you concentrate on your core business. You will be safe in the knowledge that experts are taking care of your receivables.

Because we’ve done this thousands and thousands of times before, our expertise, experience and systems are refined to get more debts paid and faster.

Litigation is expensive and you can be waiting a long time for a court ruling. We always try to settle the issue out of court first, and only consider court proceedings if that fails. Not only does this save money, but you usually get paid faster and can retain good relations with customers.

Our priority is getting your cash fast while maintaining good relations with your customers. Where appropriate, we negotiate realistic repayment plans that take into account customers’ financial circumstances. Over the years, we have refined our process and arrived at the following three phases:

• Written reminder: We first contact the debtor by post. People often take letters from debt collection companies more seriously, so the reaction rate is higher.
• Telephone reminder: If the first step doesn’t result in payment, we remind your customer by telephone or by other channels, such as a text message.
• Legal action: If all else fails, we will evaluate, in conjunction with you, potential legal action. Our extensive experience and knowledge enables us to advise you on whether legal action has a good chance of success.

Our exact process is determined by the individual case. If appropriate, we may adapt the above phases to best suit the case at hand.

Debt collection agencies are usually more successful because collection is their core activity. We have specialised know-how, human resources and technology.

In contrast, most small and medium-sized enterprises put accountants or sales agents in charge of debt collection. This extra task adds to the employee’s workload and is low down on their list of priorities. The results can be a low level of collection, or even an increasing amount of bad debt. We therefore strongly recommend using a dedicated collection agency. Let your employees concentrate on your core business.

That depends on your wishes and needs. Our professionally-designed processes ensure we work hand in hand with the internal credit and collection department. Your departments can focus resources and energy on evaluation and selecting customers, and on the early stages of the collection process. We mainly concentrate on the later stages of the collection process, including both the pre-legal and legal steps, and helping you collect payments. 

We preiodically send you reports so you can check the status of your accounts. We can also send reports by email or by fax if required, so you can act quickly even if you outsource receivables management.

In many cases, using an external collection agency has a positive effect on your image. Investors, suppliers and customers will know you take collection seriously and that you use a professional partner to handle it.

Unfortunately, not all collection agencies possess the necessary resources and take the necessary steps to prevent harm to your company. At EOS, we work with focus and understanding, always seeking amicable solutions, and keeping in mind that the debtor is your customer. We know how valuable customer relationships are and do our best to protect them.

How long have you got? We’re convinced that once we start working together, you’ll never look back. Here are just a few reasons why:

• You bear no risk: we charge you only after a claim has been paid. • Individual client support for tailor-made solutions.
• EOS KSI KSI Česká republika has 20 years’ experience.
• Cutting-edge technology means we can manage large portfolios of receivables efficiently.
• We are a member of FENCA, the Federation of European National Collection Associations
• You can trust us: we are audited by KPMG annually and adhere to international standards.
• We have reliable partners in more than 180 countries.
• We are significant buyer of receivables on the Czech market.

It depends on quality and type of your debts (debt amount, age of debts). Our services are "tailor-made" to the clients portfolio. In general, the commission for our services is made by percentage of the actually collected amount. For example the older your debt is the higher commission is. Please get in touch and we will be happy to discuss your needs.

We will do everything we can to ensure that your debtor pays as quickly as possible. As soon as we get the payment – either in cash or in our bank account – we transfer it to you, depending on our agreement with you.

Deadlines for applications within an insolvency process can be very short – so you can miss out if you aren’t careful. If you are our client we can monitor insolvency registers for you. If necessary, we will send the application on your behalf.