Digitalization insufficient: Over half of European companies rate themselves poorly. This is shown by the EOS survey “European Payment Practices” 2019. Where are the weaknesses?
AI systems can provide a digital coach that supports every phone call in the call center and analyzes conversations. But are both parties more satisfied at the end of the call?
Artificial intelligence can identify illness, help in the operating theater and beat world champions at chess. But things do go wrong. So how does AI learn to do the right thing?
The problem with buzzwords like “AI” and “analytics” is that everyone has a different understanding of them. The new EOS Center of Analytics Academy is building a common knowledge base – across national borders.
A single software platform for a dozen countries? EOS experts explain how that can work without anyone losing out. The web-based, cloud-ready solution is called Kollecto+.
Systémy AI mohou poskytovat digitálního kouče, který podporuje každý telefonní hovor v call centru a analyzuje hovor mezi volajícím a operátorem. Jsou však obě strany na konci hovoru spokojenější?