EOS wrote or called you because you have not paid an invoice from another institution. We have been asked to collect the debt on its behalf. Our job is to help you find a way to pay your invoice that fits your circumstances and satisfies the Creditor. Learn more about the debt collection process and why it is important to respond to debt collection companies.
Doing nothing is the worst thing you can do. If you do not think the claim is correct, please let us know and we will look into the matter. If you know that the claim is legitimate, but you cannot pay, please contact us too. We will then try to find a solution with you. If you do not respond, you could face additional charges.
The longer the debt collection process takes, the higher are costs. Creditors may charge their B2B-customers collection process related costs that are given by Czech law. However, consumers might be asked for additional costs related to the unpaid amount.If you do not respond to payment reminders, a creditor has the right to take legal steps. Lawyers that we cooperate with then go to court to get a title (something like a court decision) that says what you owe and orders you to pay. Getting a title costs money since lawyers and courts want to be paid for their work.
Timely contact with us will prevent legal steps and keep costs low.
You could do some research on the Internet to find out more about a company. Most reputable companies are members of associations that set industry standards. EOS in Czech Republic is a member of association of debt collection companies (AIA). If you are still unsure, you can turn to a consumer advice centre or a debtor’s advisory centre for help.
Yes, it's possible. You should respond to an SMS from EOS to get an answer. The same applies to a letter you have received. If the text message contains a claim number, you can use it to log in to our portal directly and learn more about the outstanding debt.
As soon as the original company assigns the claim to EOS, we are responsible for collecting the debt and for any further action. So it is no longer possible to pay the outstanding sum to your original creditor. It must be paid to EOS. Please contact EOS to ask where the payment should be made – ask for the account number.
Do you have other questions that are not answered here? Then please contact us